Utility Maintenance

The Utility Maintenance Division is responsible for the operation of the City's Water Distribution and Wastewater Collection Systems.

Mission Statement

To provide the citizens of Alamogordo the best quality service with minimum interruptions consistent with State and Federal Regulations.

Services Provided

The dispatcher handles citizen requests and complaints related to Water and Sewer System problems.

WATER OUTAGE INFORMATION

Affected Area:
While the City’s goal is to restore water services as quickly as possible, it must be done safely and without risking additional damage to the system. We appreciate your patience and understanding.

What Do I Do?
We recommend customers make any necessary precautions to protect their water system by limiting their water use. If you have any questions please contact the the Public Works Dispatch Center at 575-439-4244 for assistance.

When the Water Comes Back On:
There will likely be air in your water service piping when the water is turned back on. It is a good idea to run water from a faucet that does not have an aerator screen immediately following a water outage. Bathtubs and hosed bibs are good candidates. Open faucets slowly to allow the air to escape. Air will make a spurting or hissing sound as it escapes through the faucet. Once the water is flowing, allow the faucet to run for a minute or two. The water may be cloudy at first due to air in the water or particles that dislodged as the pipes filled with water. This should clear fairly quickly. If water is cloudy throughout the house and it does not clear after allowing the water to run for several minutes, contact Public Works Dispatch Center at 575-439-4244 for assistance.

If kitchen or bathroom faucets do not perform normally following a water outage it may be necessary to remove the aerator screen. Typically the aerator can simply be unscrewed from the faucet. Inspect the screen for small particles and rinse away any you find. Reinstall the aerator and test performance of the faucet again. If you experience difficulties such as low pressure throughout the house following a water outage call Public Works Dispatch Center at 575-439-4244 for assistance.

How Long Does it Take to Repair a Water Main Break?
Unfortunately, every water main break is different. While a temporary fix may take as little as a few hours, completely repairing the water main after a break may take days or even weeks. It may require the repaving of roads or the addition of soil to stabilize the area.

 

Scheduled Water Outage Steps

How to plan for a Water Outage:

We understand that water outages could happen without notice. However, we want our community to be prepared and know what to do when these arrive.
Here are some tips to help prepare you for scheduled and unscheduled Water Outages:

  • Make sure you have enough Cleaning Wipes and Hand Sanitizer
  • Fill Bathtubs and sinks with water, as well as buckets, bottles, and pans
  • Save enough water to drink, cook and use on toilets
  • Be less active to keep cool 
  • Do laundry ahead of time
  • Stock up on disposable goods
  • To flush toilets, pour water into the bowl